Refund policy
Returns & Refunds
Petal & Pack is a trading name of Cameron Wilson, who trades as a sole trader. Returns address: Petal & Pack, Suite 3, 16a St. Albans Chambers, St. Albans Street, Weymouth, Dorset, DT4 8PY, United Kingdom. Email: hello@petalpack.co.uk
Your right to cancel
Under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days of receiving it, without giving a reason. To cancel, email hello@petalpack.co.uk within that period. You then have a further 14 days from telling us to send the items back.
Model cancellation wording
You are welcome to use your own words, or copy this into an email:
"I hereby give notice that I cancel my contract of sale of the following goods: [item(s)]. Ordered on: [date]. Order number: [number]. Name: [your name]. Address: [your address]. Date: [today's date]."
Condition of returned items
You are welcome to handle and inspect items as you would in a shop. If they are handled beyond that and their value is reduced as a result, we may deduct a reasonable amount from your refund. In practice that means:
- Sealed products (booster boxes, starter decks) must still be sealed. Once a box is opened its resale value is gone, so an opened box will attract a deduction.
- Single cards should come back in the protective sleeve and toploader they arrived in. A card returned loose that has picked up edge wear, whitening or surface marks will attract a deduction reflecting the change in condition.
Return postage
Return postage is your responsibility unless the item is faulty or not as described. We strongly recommend a tracked service — until the parcel reaches us it remains your responsibility, and we cannot refund an item that does not arrive.
Refunds
We refund within 14 days of receiving your return, to the original payment method. Where you cancel the whole order we also refund the standard outbound delivery charge; if you chose an upgraded service we refund the standard rate only. Refunds of part of an order do not include the outbound delivery charge.
Faulty, damaged or misdescribed items
Under the Consumer Rights Act 2015, if anything arrives damaged, faulty, or not as described, contact us within 30 days for a full refund including return postage, or a replacement where one is available. Please send a photograph if you can — it usually saves you having to post anything back.
Single cards
Every single card we list is a one-of-one: the specific serial-numbered card described. Because we cannot replace it, a faulty or misdescribed single is refunded in full rather than exchanged.
Orders outside the UK
Your cancellation rights are the same. Please note that import duty, VAT or handling fees charged by your own country are not refundable by us, and an order refused or abandoned at customs cannot be refunded until and unless it is returned to us.
Questions
Email hello@petalpack.co.uk and a real person will answer. Nothing in this policy affects your statutory rights.